How large can you go?

We can take any image at 100 dpi and blow it up as large as you would like.

The only limit we have is that our printer can only handle rolls of canvas 60" wide. If we are stretching the canvas for you, we need two inches on each side of the canvas, making the largest size stretched canvas 56 " by as long as you need.

Our equipment is state of the art for enlarging images. We use high quality Epson printers and Epson branded Ultra Chrome inks, rated to last 100 years.

What is your turn around time?

Turn around time varies depending on work load but we try to ship your art work out in approximately 1 week. Sale orders may take a few extra days. Your order will also be delayed if the files are not sized properly. We are closed most holidays so please allow a few extra days around major holidays. The only rush option we offer is a 100% rush fee and your order will be shipped in 2-3 days. Be sure to call us if you have chosen the rush option when ordering.

Do you offer volume discounts?

We believe our prices are the most competitive on the Internet. Please contact us for more information on volume discounts and other specials or sign up for our monthly newsletter.

When will discounts be applied and my card charged?

Your full discount might be applied after you submit your order. Sometimes we need to apply the discounts after you have submitted your order. Your card is charged once we start working on your file. Discounts are applied when your invoice is produced. Please check your invoice when you receive it and let us know if anything needs to be changed.

Will my image be pixelated?

Absolutely not! As long as we start with a clear image, we can make it as large as you like without pixelation. If your file is crisp going in, it will be crisp coming out, as long as the dpi is correct. We need your file to be sized at actual size at 100dpi (a 16x20 will be sized at 20x24 for a gallery wrap).

What is gallery wrap?

Gallery wrap is the process of wrapping the printed canvas around a custom made stretcher frame. The image is wrapped around the frame for a clean, modern look. If there is not enough picture to stretch, have no fear, we will digitally stretch the image so that it wraps around the edges without hurting the integrity of the image. All work is done with an artist's critical eye. We will not print an image if we don't think it is going to turn out perfect!

Can I get a print on canvas without a frame?

Not a problem. We can print out just the canvas and roll it up to send to you. We do recommend having us stretch the canvas on a frame. We are experts at it and if we ruin it...we reprint it! All orders shipped internationally will be rolled canvas. We do not ship stretched canvas prints internationally over 20x24.

What are my options for framing?

If we stretch the canvas for you and use the gallery wrap process, you will not need an extra frame! That means you save money on your art work. No more expensive custom frames to buy. Just take it out of the box and hang it on your wall. We can add hanging hardware for a small fee.

What is the process for printing?

We use Epson printers and genuine Epson Ultrachrome inks for all of our prints. The inks will not fade for generations. It is rated to last 100 years. We also apply a UV inhibitor spray to seal the prints at no extra cost to you. The coating also allows for better stretching. It gives the canvas an elastic quality that allows us to stretch it around the frame and helps to prevent cracking.

What size file do you need?

We need you to size your images at actual size at 100dpi. Please use our templates located in the login area for proper sizing. However, don't worry because we open every file in Photoshop to check size and dpi before printing. Your images will be safe with us!

What types of files can you use?

We would like you to use only jpegs when uploading your files. If you have a question about a file type, feel free to contact us for more information. Please make sure your file is under 15mb before uploading.

Do you work with consumers?

At this time we only work through approved professional studios and artists.

Return Policy

Customer satisfaction is top priority at Simply Canvas. In all cases we will try to ensure that all customers receive excellent customer service. In some instances it may be necessary for Simply Canvas to replace or refund damaged prints. Below are general guidelines that we following in servicing our customers.

Notice of damaged merchandise must be submitted to Simply Canvas in writing via email within 72 hours upon documented delivery date by the shipping courier. Damaged prints need to be returned to Simply Canvas for inspection before refunds or replacements can be submitted. In some instances, Simply Canvas may waive this requirement upon discretion. Upon contacting Simply Canvas further details on replacement procedures will be provided.  Please save all packing material as it will be required by UPS to inspect to determine if the package was damaged by them in shipping.

Simply Canvas is not responsible for damage to prints after they have been delivered and caused by a third party. Damaged items that occur prior to or as a result of shipping and handling can be replaced for free once they are returned to Simply Canvas.  Please email us images of the damaged prints if you can.  That can speed up replacement.

Conditions that are not acceptable reasons for replacement or refund include but is not limited to differences in color tones or hues than expected, smudging or scratches that occur due to handling, direct exposure to the elements such as heat and moisture, sizing discrepancies due to the 1/2" allowance we require, or late deliveries. Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you receive it.